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BOSS WATCHES | Customer Service

Shipping & Delivery

Orders are dispatched the same working day if ordered before 10am, but please allow up to 3 working days for delivery. All orders are delivered free of charge using UPS from our central warehouse and will require a signature upon delivery. All orders are fully insured by UPS or ourselves (Please note once signed for delivery at your delivery address responsibility of ownership is then yours).

If you do not receive your order within 5 working days do not hesitate to contact us on 01428 664700.

Returns & Replacements

Returning items - Conditions

If you are not entirely satisfied for any reason whatsoever with your decision to purchase, you may request a full refund within 14 days of receipt. We will gladly refund your transaction in full to the original credit/debit card used at the time of purchase.

The item(s) must be in unworn and in the same condition in which they were received. Please ensure they have not had their bracelets adjusted and we will check the item for micro scratches on return to confirm this. Items must be returned with all the original packaging, instructions, guarantee and any extras. We will only cover the cost of returning an item if there has been an error on our part, or the item is faulty.

How to return an item to us

If you wish to return an item to us for any reason, please call us on 01428 664700 to arrange a return and refund.
PLEASE DO NOT SEND AN ITEM BACK TO US WITHOUT CALLING FIRST

When returning items to us, the item(s) must be in their original condition and packaging.

For your benefit and security in the event of a return we recommend that you send the goods by a secure, traceable method. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Refunds

When we receive your item, our returns department will check the item is in its original condition to ensure its eligibility for refund. We will process your refund as quickly as possible and you will receive an email to advise when your refund has been processed. We process most refunds on the same day which they were received, but please allow 7 days for the money to reach your account.

Faulty Items

Faulty items must be returned using the same process described above.

Exchanging an item

If you wish to exchange for another item, please return your undesired item for a refund and order a new one.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.